Frequently Asked Questions
- Help! My question isn't covered in the FAQs!
- Please email us at firstname.lastname@example.org. We want to make sure everything on the site runs as smoothly as possible. Thanks for helping us do that.
- Who is eligible to start a campaign on Unglue.it?
- To start a campaign, you need to be a verified rights holder who has signed a Platform Services Agreement with us. If you hold the commercial rights for one or more works, please consult the FAQ for Rights Holders and then contact email@example.com to start the process.
- How can I claim a work for which I am the rights holder?
- On every book page there is a Rights tab. If you have a signed Platform Services Agreement on file, one of the options on the Rights tab will be "Claim This Work". If you represent more than one rights holder, choose the correct one for this work and click "Claim".
If you expect to see that and do not, either we do not have a PSA from you yet, or we have not yet verified and filed it. Please contact us at firstname.lastname@example.org.
- Why should I claim my works?
- You need to claim a work before you will be able to start a campaign for it. Additionally, we're working new features for verified rights holders which will help you show off your works and connect to your readers. Claiming your works will let you take advantage of these features in the future.
- Can I have more than one campaign?
- Where can I find a campaign page?
- If you're looking for a specific book, search for it. The book's page becomes a campaign page when its campaign starts. Your bookmarks and widgets for that book will still work.
If you want to find an interesting campaign and don't have a specific book in mind, see the Explore sidebar (on almost any page except the FAQs) for some of our favorites.
- Why does it say a book's campaign has been suspended or withdrawn?
- If there is a dispute between Gluejar and the book's rights holder, or if we discover evidence that a book's rights are in dispute after launching a campaign, it may be necessary for us to withdraw or suspend the campaign.
- Can a campaign be edited after launching?
- Yes. In fact, campaign managers are encouraged to update their supporters about the progress of the campaign. (For an example of exceptionally successful updating, check out Rich Burlew's Kickstarter campaign, which grossed over a million dollars, in part because of his frequent and creative communication and improvements to the rewards being offered.) Note that the campaign's deadline cannot be changed and its threshold may not be increased, though it may be lowered.
- Can campaigns be edited after funding is completed?
- Yes. Again, while the deadline cannot be changed and the threshold cannot be increased, campaign managers are encouraged to add thank-you messages for supporters and update them on the progress of ebook conversion (if needed).
- What is a campaign page?
- When a book has an active ungluing campaign, its book page turns into its campaign page. This means that, in addition to the standard book page information, it also features rewards for different pledge tiers; a Support button; and information supplied by the campaign manager (typically the author or publisher) about the book and the campaign.
- How do I pledge?
- There's a Support button on all campaign pages, or you can just click on the premium you'd like to receive. You'll be asked to select your premium and specify your pledge amount; choose how you'd like to be acknowledged, if your pledge is $25 or more; and enter your credit card information.
- When will I be charged?
- In most cases, your account will be charged by the end of the next business day after a campaign succeeds. If a campaign doesn't succeed, you won't be charged.
- What if I want to change or cancel a pledge?
- You can modify your pledge by going to the book's page and clicking on the "Modify Pledge" button. (The "Support" button you clicked on to make a pledge is replaced by the "Modify Pledge" button after you pledge.)
- What happens to my pledge if a campaign does not succeed?
- Your credit card will only be charged when campaigns succeed. If they do not, your pledge will expire and you will not be charged.
- How will I be recognized for my support?
- Pledgers are indicated on the book's page. In addition, when ungluing campaigns are successful, you'll be acknowledged in the unglued ebook as follows:
- $25+ // Your name under "supporters" in the acknowledgements section.
- $50+ // Your name and link to your profile page under "benefactors"
- $100+ // Your name, link, and a dedication of your choice (140 characters max) under "bibliophiles"
- Can people contribute anonymously?
- Yes. Anonymous donors are included in the total count of supporters, but their names and links are not included in the acknowledgements.
- If I have pledged to a suspended or withdrawn campaign, what happens to my pledge?
- Your pledge will time out according to its original time limit. If the campaign is resolved and reactivated before your pledge has timed out, your pledge will become active again. If the campaign is not reactivated before your pledge's time limit, your pledge will expire and you will not be charged. As always, you will only be charged if a campaign is successful, within its original time limit.
- Is my contribution tax deductible?
- If the campaign manager for the work you're supporting is a nonprofit, please contact them directly to inquire. Unglue.it cannot offer tax deductions.
- What are premiums?
- Premiums are bonuses people get for supporting a successful campaign, to thank them and incentivize them to pledge. If you've ever gotten a tote bag from NPR, you know what we're talking about.
- Are premiums required?
- No, but they're strongly encouraged.
- Who creates the premiums for each campaign?
- The campaign manager (typically the author or publisher of the book).
- Is there a minimum or maximum for how much a premium can cost?
- There's a $1 minimum and a $2000 maximum.