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Design Thinking as a Strategic Approach to E-Participation
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This open access book examines how the adoption of Design Thinking (DT) can support public organisations in overcoming some of the current barriers in e-participation. Scholars have discussed the adoption of technology to strengthen public engagement through e-participation, streamline and enhance the relationship between government and society, and improve accessibility and effectiveness. However, barriers persist, necessitating further research in this area. By analysing e-participation barriers emerging from the literature and aligning them with notions in the DT literature, this book identifies five core DT practices to enhance e-participation: (i) Meaning creation and sense-making, (ii) Publics formation, (iii) Co-production, (iv) Experimentation and prototyping, and (v) Changing organisational culture. As a result, this book provides insights into enhancing tech-aided public engagement and promoting inclusivity for translating citizen input into tangible service implementations. The book triangulates qualitative analysis of relevant literature in the fields of e-participation and DT with knowledge from European projects experimenting with public participation activities implying experimentation with digital tools. This research aims to bridge the gap between theoretical frameworks and practical application, ultimately contributing to more effective e-participation and digital public services.
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Keywords
- Digital Public Services
- Digital Transformation
- E-participation
- Public engagement
- public sector innovation
- thema EDItEUR::J Society and Social Sciences::JB Society and culture: general::JBS Social groups, communities and identities::JBSD Urban communities
- thema EDItEUR::J Society and Social Sciences::JH Sociology and anthropology::JHB Sociology
- thema EDItEUR::J Society and Social Sciences::JN Education::JNF Educational strategies and policy
- thema EDItEUR::J Society and Social Sciences::JP Politics and government::JPP Public administration
- thema EDItEUR::J Society and Social Sciences::JP Politics and government::JPV Political control and freedoms::JPVC Civics and citizenship
- thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJD Business innovation
Links
DOI: 10.1007/978-3-031-72160-1Editions