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Gestión administrativa y atención de calidad: Claves para la mejora de servicios en centros de terapia física
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This book offers a comprehensive analysis of the interrelationship between administration and quality of care in healthcare services, with a particular focus on physical therapy centers. The text addresses the theoretical foundations of administration applied to the healthcare environment, highlighting its strategic role in service efficiency. It delves into essential administrative functions—such as planning, organization, direction, and control—as well as the impact that professionals and organizations have on the continuous improvement of patient care. It also examines quality standards in healthcare services, with an emphasis on the specific context of physical therapy centers. The book presents an evaluation focused on the district of Surquillo, Lima, Peru, conducted during the year 2023. The main physical therapy care centers in the area are profiled, specifically the Casa Hogar Santa Luisa de Marillac, Fisiocentro, and the Villa Victoria Porvenir Health Center. The book analyzes the quality of the services provided and their direct impact on patient satisfaction, using relevant indicators from the healthcare field. Finally, it presents the relationship between administrative management and quality of care, highlighting how proper organization of resources, processes, and personnel positively impacts user perception and experience. This work seeks to be a useful tool for both academics and healthcare professionals interested in improving the management and quality of therapeutic services.
This book is included in DOAB.
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Keywords
- Administración sanitaria
- Calidad de atención
- gestión de recursos
- Satisfacción del paciente
- Terapia física
- thema EDItEUR::M Medicine and Nursing::MK Medical specialties, branches of medicine::MKZ Therapy and therapeutics
Links
DOI: 10.64092/KYML7642Editions