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This book is published open access under a CC BY 4.0 license. This book addresses how organizations can deal with human fallibility in order to create space for excellence at work. Some mistakes in work settings put lives at risk, while others create openings for innovative breakthroughs. In order to deal constructively with fallibility, an organization needs a communication climate where it is normal to voice opinions, admit mistakes, and ask for help in critical situations. The book builds on interviews with practitioners in healthcare, aviation, IT, public governance, and industry. It connects narratives from these fields with theories from organizational psychology and philosophy, as well as from positive organizational scholarship. In the final chapter, an overall ethics of fallibility at work is outlined. Fallibility at Work contributes to research in multiple academic disciplines, but also reaches out to practitioners who are interested in the connections between error and excellence in organizations. ; Provides a systematic account of what the phenomenon of fallibility amounts to, why it matters, why it turns out to be difficult to cope with, and finally how we may deal with it in constructive ways Highlights the relational aspects of organizational behaviour, with theoretical input from the three disciplines of philosophy, psychology and pedagogy Explores how the challenges posed by fallibility change when emphasis moves from heroic to distributed leadership, and from vertical to horizontal leadership Open Access
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Keywords
- Business & management
- Business and Management
- Business ethics
- Business ethics & social responsibility
- Economics, finance, business & management
- Interaction
- Intervention
- Knowledge management
- Management
- Management & management techniques
- Management of specific areas
- mediation
- open access
- Organization
- Organizational behaviour
- Organizational theory & behaviour
- Reliability
- thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJG Business ethics and social responsibility
- thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJM Management and management techniques::KJMK Knowledge management
- thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJU Organizational theory and behaviour
- workplace behaviour
- workplace error
Links
DOI: 10.1007/978-3-319-63318-3Editions