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Innovative Priority Mechanisms in Service Operations
Shiliang Cui, Zhongbin Wang, Luyi Yang
2023
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This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy. This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry. This is an open access book.
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Keywords
- Applications to Service Systems
- Business & management
- Decision making
- Dynamic priority policy
- Economics, finance, business & management
- Industry & industrial studies
- Linesitting
- Management & management techniques
- Management of specific areas
- Operational research
- Priority Queues
- Queue-scalping
- Queueing Theory
- Referral priority program
- Service industries
- Service Innovations
- Service Operations
- Service-position-trading
- thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJM Management and management techniques::KJMV Management of specific areas
- thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJT Operational research
- thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies
- thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNS Hospitality and service industries
Links
DOI: 10.1007/978-3-031-30841-3Editions