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Una ventana abierta hacia la calidad total en un mundo globalizado
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At present, countries around the world are constantly developing their companies, each of which is striving to achieve the highest standards of quality, effectiveness and efficiency, in order to position itself in the preferences of the public. In a globalized world, several factors influence business competitiveness, and quality is an added value that enhances each entity, company or organization in the provision of its services. It is essential to understand that quality not only implies delivering a product or service that meets certain technical specifications, but also providing a positive customer experience. Changes in the global business environment require increasingly higher demands for quality products. Achieving maximum productivity and efficiency in the company contributes to generate success and higher profits in the organization. Productivity can be seen as an indicator of excellence and competitiveness in the market. All sectors of the productive chains must provide quality services, since they have a direct impact on society and drive a country's economic and commercial growth.
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Keywords
- calidad
- Competitividad
- empresa
- Global
- Productividad
- thema EDItEUR::K Economics, Finance, Business and Management
Links
DOI: 10.55813/egaea.l.73Editions