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Introduction to Reference Work: Reference services and reference processes
William A. Katz
1974-2002
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"Reference Services and Reference Processes," Volume II of Introduction to Reference Work, introduces the sophisticated and imaginative aspects of the complete reference process. It discusses the ongoing and important changes and developments in information technologies, particularly the role of the Internet in the reference process.. . It is designed for use as a companion volume to "Basic Information Sources," Volume I of Introduction to Reference Work..
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