Why do people often fail to enforce existing claims? What role do innovative, non-lawyer legal tech service providers play in access to justice? Does the current legal framework do justice to this role? And what follow-up questions does this raise for the work and regulation of the legal profession? The author addresses these and other questions in his interdisciplinary study: First, the reasons for the lack of claims enforcement are examined from a legal sociology and behavioural economics perspective before the current (constitutional) legal framework is evaluated on the basis of a comprehensive analysis of the novel business model. The work culminates in guidelines for a necessary reform. The work was awarded the Ernst Zander Prize 2024 by the Institute of Corporate Management (ifu) and the Dr Klaus Marquardt Prize by the Society of Friends of Ruhr-Universität Bochum e. V. (GdF).

This book is included in DOAB.