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Jamie Woodcock
2016

Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions. For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers.

*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017*

Print editions available from Pluto Press.

The Prophet

Kahlil Gibran

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Kahlil Gibran

Eric's Book of Beasts

David Starr Jordan (Author) and Shimada Sekko (illustrator)

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David Starr Jordan (Author) and Shimada Sekko (illustrator)

The Story of the Mince Pie

Josephine Scribner Gates

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Josephine Scribner Gates

Lagos__2060

Afolabi Muheez Ashiru et al.

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Afolabi Muheez Ashiru et al.
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Dave on Earth

S. Rob

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S. Rob
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Contact With Shadow

Stephen Black

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Stephen Black
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Biodigital

John Sundman

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The Digital Public Domain: Foundations for an Open Culture

Melanie Dulong De Rosnay et al. (editors)

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Melanie Dulong De Rosnay et al. (editors)

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Green Comet

Jim Bowering

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Flatland

Edwin A. Abbott

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Without a Net

Jessamyn C. West

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Jessamyn C. West

The Jewish Unions in America: Pages of History and Memories

Bernard Weinstein (Author) and Maurice Wolfthal (translator)

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